Refund policy

Refund & Returns Policy

1. Return Period

You may request a return within 7 days of receiving your order.

Requests made after 7 days from the date of delivery will not be accepted.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and unopened;
  • The item must be in its original packaging; and
  • You must provide proof of purchase (e.g. order confirmation or receipt).

Please do not send products back to the manufacturer.

3. Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

  • Opened bottles of sake or other alcoholic beverages
  • Products that have been tampered with
  • Sale or promotional items
  • Gift cards

For safety and hygiene reasons, we cannot accept returns of consumable goods unless they are defective.

4. Damaged, Defective or Incorrect Items

If you receive:

  • A damaged item;
  • A defective product; or
  • An incorrect item,

please contact us within 24 hours of delivery at sales@delicasake.com, with:

  • Your order number; and
  • Clear photographs of the issue.

We may request the item to be returned for inspection before processing a replacement or refund.

If the issue is confirmed to be due to our error or a delivery issue, we will:

  • Replace the item (subject to availability); or
  • Provide a refund to your original method of payment.

5. Refund Process

Once your returned item is received and inspected, we will notify you by email of:

  • Approval; or
  • Rejection (with reasons).

If approved, your refund will be processed to your original method of payment within a reasonable number of business days. The time taken for the refund to appear depends on your bank or card issuer.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again;
  2. Contact your credit card company (processing delays may apply);
  3. Contact your bank.

If you have done the above and still have not received your refund, please contact us at sales@delicasake.com

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please email sales@delicasake.com before returning the item.

8. Return Shipping

Unless the return is due to our error (e.g. defective, damaged, or incorrect item):

  • You are responsible for return shipping costs;
  • Shipping costs are non-refundable.

If a refund is approved, return shipping costs may be deducted from the refund amount.

We recommend using a trackable shipping service. We are not responsible for items lost during return shipping.

9. Gifts

If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of the returned item once it is received and approved.

If the item was not marked as a gift, the refund will be processed to the original purchaser.